Your happiness matters to us.
If your heated neck wrap arrives damaged or is not right for you, please contact us through the Contact page with your order number and a short description of the issue. We will review it with you and help find a fair next step.
Please do not mail anything back without confirmation first. Return eligibility and timing can vary by item and destination; we will confirm the details before you ship. When a return is approved, refunds are processed after the return is received and reviewed.
We are a soft-launch store with two wraps, and every note helps us improve. Thank you for giving HeatWrapped a try.